NNVIP Frequently Asked Questions

You must be at least 21 years old to register and play on NNVIP. This is in accordance with Philippine law governing online casino-style gaming. Age verification may be required at any point during your account lifecycle. Accounts found to belong to underage users will be suspended immediately and any balances forfeited.

On the login page, click the "Forgot Password" link. Enter the email address associated with your NNVIP account and we will send you a password reset link. Check your inbox — and your spam folder if you do not see it within a few minutes. Follow the link to set a new password. If you still cannot access your account, contact our 24/7 support team.

No. Each player is permitted only one NNVIP account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances voided. If you believe a duplicate account was created in error, contact support immediately to resolve the issue.

Log in to your NNVIP account and navigate to the Account Settings section. From there you can update your contact details, preferred language, and notification preferences. For changes to sensitive information such as your registered name or date of birth, you may need to submit supporting documents for verification. Contact support if you need assistance.

NNVIP supports the most popular Philippine payment methods: GCash, PayMaya, BPI, BDO, and Metrobank. All deposits are made in Philippine Peso (PHP) so there is no currency conversion involved. Simply log in, go to the cashier, select your preferred method, enter the amount, and follow the on-screen instructions. Deposits are typically credited to your NNVIP account instantly or within a few minutes.

Yes, NNVIP has a minimum deposit amount to keep transactions practical and secure. The exact minimum varies slightly by payment method — GCash and PayMaya typically have a lower minimum entry point compared to bank transfers. Check the cashier page after logging in for the current minimum amounts per payment channel. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification.

GCash and PayMaya deposits are usually credited instantly — most players from Manila to Davao see their balance update within seconds. Bank transfers via BPI, BDO, or Metrobank may take a few minutes to a couple of hours depending on the bank's processing schedule. If your deposit has not appeared after two hours, take a screenshot of your payment confirmation and contact NNVIP support with the transaction reference number.

NNVIP does not charge any fees on deposits from our end. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule before making a deposit.

Log in to your NNVIP account and go to the cashier section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure the receiving account is registered in your name — NNVIP does not process withdrawals to third-party accounts for security reasons.

Most NNVIP withdrawals are processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours on business days. Bank transfers to BPI, BDO, or Metrobank may take one to two business days depending on the bank's clearing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Withdrawals can be delayed for a few reasons: pending wagering requirements on an active bonus, incomplete account verification, a mismatch between your NNVIP account name and your payment account name, or a high-value withdrawal that requires additional security review. Check your account notifications for any pending action items. If everything looks clear on your end and the withdrawal is still delayed beyond 48 hours, contact our support team with your withdrawal reference number.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. GCash and PayMaya withdrawals generally have a lower minimum threshold. For exact current limits, check the cashier page in your NNVIP account. If you need to withdraw an amount above the standard maximum, contact support to discuss options for your account level.

New NNVIP members who make their first PHP deposit are eligible for a welcome bonus that gives you extra funds to play with across the game library. The bonus is credited automatically after your qualifying deposit is confirmed. Specific bonus amounts and terms are displayed on the promotions page and during registration. You must be 21 years or older and have a verified account to claim the welcome bonus.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable funds. Wagering requirements vary by promotion — always check the specific terms attached to each NNVIP bonus offer.

Most NNVIP bonuses can be used across the main game library including Live Casino, Mahjong Ways 2, Fortune Bingo, Roulette, Wheel, and PP Live. Some promotions may be game-specific — for example, a Fortune Bingo reload bonus may only apply to bingo rooms. Always read the promotion terms carefully to understand which games qualify for wagering contribution.

NNVIP offers a diverse game library built for Filipino players: Live Casino with real dealers, Esports betting on top tournaments, Mahjong Ways 2 slots, Roulette, Fortune Bingo, the Wheel instant-win game, and PP Live by Pragmatic Play. All games are available on desktop and mobile immediately after login.

Yes. NNVIP's slot and RNG-based games use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Live Casino and PP Live games are streamed from professional studios with real dealers operating under strict procedural controls. NNVIP is committed to fair play for all Filipino players.

Some NNVIP games offer a demo or practice mode that lets you explore the game mechanics without risking real PHP. Live Casino and Esports betting require a real-money account to participate. Check the individual game page to see if a demo mode is available. Registering a free account also gives you access to any available free-play features.

Yes. NNVIP has a dedicated mobile app available for both Android and iOS devices. The app gives you access to the full game library, cashier, bonuses, and account management — all optimised for smaller screens. Visit the App page for download instructions. You can also play directly in your mobile browser without downloading anything if you prefer.

Yes, the NNVIP app is completely free to download and install. There are no subscription fees or download charges. Standard mobile data charges from your network provider (Globe, Smart, DITO, etc.) may apply when playing over mobile data rather than Wi-Fi. We recommend connecting to a stable Wi-Fi network for the best Live Casino and PP Live streaming experience.

Absolutely. NNVIP uses SSL (Secure Socket Layer) encryption on all connections to protect your personal data, account credentials, and financial transactions. Your payment details are never stored on NNVIP servers — transactions are processed directly through your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank). For more details, read our Privacy Policy.

Use a strong, unique password for your NNVIP account — avoid using the same password you use for GCash, email, or social media. Never share your login credentials with anyone. NNVIP staff will never ask for your password. Enable two-factor authentication (2FA) if available in your account settings. If you suspect unauthorised access to your account, change your password immediately and contact support.

Yes. NNVIP takes responsible gaming seriously. Players can set deposit limits, session time reminders, and self-exclusion periods directly from their account settings. If you feel your gaming is becoming a problem, we encourage you to use these tools or contact our support team to discuss a temporary or permanent self-exclusion. For additional support, visit the Responsible Gaming page.

If you are concerned about your gambling habits, please reach out for help. NNVIP offers self-exclusion tools that can temporarily or permanently restrict your account. You can also contact PAGCOR's responsible gaming resources for professional guidance. Remember — gambling should always be entertainment, not a way to earn income or solve financial problems. You must be 21 years or older to play. Read more on our Responsible Gaming page.